Always a good service experience

Appreciate the attentiveness, early completion of the work, and regular updates on progress. Service was the installation/replacement of a damaged part, as part of an earlier used car sale. Thankyou!

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Kept me up to date via text messages. Gave prices for additional work needed. Joseph was great

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Joseph has always been very personable and efficient. He has taken care of us frequent.

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I wasn't planning on stopping but decided to make my car search complete. Ryan greeted me and he showed me options that covered my likes and the Atlas Cross Sport was perfect. Ryan was very professional and great to work with.

Prior to my appointment, Gerimie called to discuss the issues I was having. He asked clear questions and followed up with what the tech would do. When I arrived at the facility, I was greeted promptly and everything was discussed in full detail. Anthony, the tech who worked on my car, sent a video describing the work he did and what he recommended. Gerimie also called to make sure I saw the video and to talk about pricing of the repairs. Over the course of several days, the communication was top notch.

Ryan was very helpful throughout the process. I had an ID.4 reserved through a different dealer but checked inventory to see if anyone else had one available. He called me and noted what I was looking for and told me he'd call if something came available. He found one that would be available approx 6 months before our ordered one. Without his help we'd still be waiting. Great experience overall!

Incredible efficiency, communication, and follow through. The technician made certain that I understood everything that was taking place, the cost of all repairs was communicated very clearly and handled in a very speedy manner.

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Sure appreciate your service always timely and fair priced.

Amazing. very honest, nice, and respectful! helped me get my boyfriends got fixed fast and well !

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They are great! Took care of my Touareg like it was their own. Huge upgrade over the last dealer I was taking the car too.

Karson was great! I had gone into look at one car was very specific about the deal I wanted which he came back with. Then I threw a wrinkle into the whole thing and instead of getting angry we worked through it and both parties got what they wanted. It was probably one of my first car buying interactions that I came back with and didn’t have any remorse. It was great experience.

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Everything is always great at McDonald VW. Joseph, my service advisor was great. Helped me and was courteous and professional. I had also texted him a few days later about getting a VW Credit Card and he responded back to me immediately. My VW credit card is on the way. Joseph also helped me with quoting new tires for my Tiguan and I will be purchasing them when I get my new VW credit card. Thank you Joseph for all your help.

Chris, Anthony, and Gerimie were all three such a great help while getting my car fixed. Great communication, quick to complete the approved fixes, thorough with assessment, and patient with my questions. Overall a wonderful experience.

Joseph provided great service and help to me. He was very patient with me on the phone. I just moved here from Texas so finding a new Volkswagon service and dealership can be tricky. The facility is close to where I live so convenient. Thank you!

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Prompt and helpful.

The appointment was very informative. The process was easy and everything was explained clearly.

They were able to get me in and out of the shop quickly and did a good job with the maintenance.

McDonald Volkswagen was a pleasant easy experience. I knew the car I wanted and Scott made it a breeze for me! It was a very simple trade in and I was driving my new car within a few hours!

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Steven was thorough, patient, kind, and incredibly accommodating. He took extra time making sure I understood (in simple language I could follow) exactly what service he recommended and why. With total confidence, I took his guidance and scheduled some additional service for my car. Above all, Steven was kind and personable - a rockstar "people person." McDonald is lucky to have him on board, and I will always keep his card handy for servicing our family's VW Tiguan and VW Atlas.

Stephen in service was more than helpful. He was super personable and easy to work with. He even had a great mustache! He assured me that my brakes would be covered under warranty, which they were, and assured me that I'd have my car back within just a few hours, which I did. He even provided me with a Lyft credit to get me back to my car when it was all said and done. Great experience overall.