Stephen was an exceptional service rep. He answered all my questions, was very knowledgeable - you are fortunate to have him on your staff.

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They worked hard to get what I needed and to fix any problems I had

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This has been the best experience I have had at any dealership! We felt like salesperson we worked with (Karson Johnston) had our best interests at heart which speaks volumes.

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I am new to owning a VW and bought this car from a private seller, I did not realize all that would come with as I had to correct a lot of things that were let go on the car. Stephen and Madi in the service department truly are for their customers and helped me through the whole process. I had some obstacles, but they were patient and helped me, they went above and beyond what their job required. As a young woman who can easily taken advantage of in a situation like this, I am highly pleased to have ...

Excellent service and care always. I am always happy to take my VW for service at McDonald VW...thanks!

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Everyone at McDonald VW was very Professional and treated us with the utmost respect. Ryan Wambolt was the salesman who worked with Diane and I. He showed us several cars and we really liked the VW Tiguan. He was very knowledgeable of this car and spent his time with us going over all the features of this car. Our son Derek recently bought the ID.4 from Ryan and we have our son to thank for taking us to Ryan Wambolt. We have always been Saab, Chevy, and Ford owners, but after seeing the VW Tiguan and looking at the reviews, ...

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Scheduling, notification, expectations, completion, delivery - everything was as expected and some more. Service was extra-ordinary.

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Chris T. and Bernard were wonderful to work with when I bought my new Tiguan a couple of weeks ago!! Chris was knowledgeable on the vehicle, friendly, and took extra time to explain all of the features of the Tiguan. I had a tint/clear bra appointment a few days after the car purchase and that was a pleasant experience as well. Thank you McDonald VW for the excellent customer service!

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Best car buying experience we’ve ever had. Very helpful in finding the vehicle that was right for us.

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Chris and Bernard were great to work with!!! Smooth experience start to finish, and I love my new Tiguan.

Steven was great is showing us the car. He responded to our messages promptly prior to us going to the showroom and answered all our questions thoroughly. The financing agent Bernard explained all my financing options and gave me the best deal. He also presented the various warranty options and which is the best one for me to choose. It was a busy day and at all times Steven checked in on us and gave us a time frame as to when our financing would be completed. I highly recommend you purchase your next vehicle at this showroom for a ...

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Christopher was an amazingly helpful staff, he made me feel comfortable and he was very welcoming. The process was seamless and clear with his help

Thank you very much the customer service was good, and the people were nice too

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My 2013 Passat failed to start on two occasions after filling gas even after a battery change. I was very glad that McDonald Volkswagen was able to take my car in in the Saturday before a long Labor Day weekend. The reps Joseph and Stephen were both very courteous, helpful, and responsive. And the tech Anthony who inspected the car was very quick to find the issue and explained clearly in the diagnosis video. My car was long due for many services so they recommended some additional work. I felt these recommended services were reasonable; nothing they found was a surprise ...

Ryan was great, he got me all set in a few hours with everything I asked for.

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The service this time was quick and easy, there was open communication between the service advisor and myself, and the issue was discovered within the business day.

Purchased an EV I.4 VW from this dealership. Ryan, my car sales expert took extra time to explain all the features of the vehicle. He was prompt with updates regarding arrival from the manufacturing facility and I knew when to expect delivery. The financing agent Michael, explored all my financing options, finding me the best deal. He explained customized warranty options that fit my budget. He was knowledgeable and honest about the car features outside of my manufacturing warranty that would save me money over time. Very satisfied with the service I received from McDonald VW and highly recommend doing ...

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Excellent Service! Worked with Christopher, he kept me up to date with the progress on the service.

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Really enjoyed our experience here. Gabriel and Bernard were very easy to work with and we felt absolutely no pressure from them. They were kind and honest, two qualities that are hard to find in used car salesmen. It took a long time (3 hours start to finish) but not dealing with pushy people was worth it! Thanks for treating us like humans vs sales.

I had taken my 2000 Volkswagen Beetle TDI into the dealer for service to have a key made for the vehicle and have an oil change performed. There ended up being an electrical issue that had to be resolved before the key could be paired. This car was my only way home from Colorado back to Arizona. I have never had such a positive experience at a dealership before in my life. I have owned a lot of different makes of cars, and time after time the dealer network for the brands is never great. The people that work at these ...

Great service; friendly knowledgeable people.

Madison was great. She was quick to answer any questions I had and kept me updated on the status of my repairs.

High quality in the attention: always very clear in every explanation, personnal very prepared, speed to anwer from first consult. All personal very professional: correctly dressed with perfect stetic, offices and desks cleaned and tidy, always kind and friendly. Do believe me, before VW we went other companies and the way they treat us was diametrically opposed

Maddison was an exceptional service writer! My car took longer than expected to complete due to staffing shortages and parts, and the dealer was out of loaner cars, but when Friday came around and I needed a car, Maddison found me one! She kept me informed as to the progress (event on her day off) and was very friendly, helpful and professional! Although I am disappointed with the dealership, I am impressed with the staff!

High quality in the attention: always very clear in every explanation, personnal very prepared, speed to anwer from first consult. All personal very professional: correctly dressed with perfect stetic, offices and desks cleaned and tidy, always kind and friendly. Do believe me, before VW we went other comanies and the way they treat us was diametrically opposed

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