Friendly, knowledgeable, help. Great explanation of service. Great communication and prompt service. Clean environment. Love the service video sent to my phone. Felt appreciated as a customer.
Customer Support Staff was Awesome, very informative... Technician Video is very informational and beneficial.
Horace was so helpful, patient and kind! Great experience here.
Rod Schluter and his team took great car care of us! We were in and out in an hour. Highly recommend McDonald Auto! We Love our new car.
When I called the service center they found time for me the next day and made sure they had the parts in advance for my repairs. They repaired a broken part in my car as it was covered under warrant my and treated me and my time with respect. I would definitely go to this again and buy Volkswagen again.
Purchased a new Tiguan after looking at several previously owed ones. Buying experience was exceptional, worked with us on every aspect of the deal. Why shop anywhere else.
Silke is an outstanding salesperson and a great help in the process. Great staff and business!!!
I found a very specific vehicle online that I wanted to test drive, so I made an inquiry and quickly received an email reply from David Lax, who scheduled me for a test drive the next day. Honestly, just thinking about going into the dealership gave me the sweats: I could envision a pushy salesperson trying to get me into something way beyond my means, and an entire day spent dealing with "the finance guy." To the contrary, our salesman David was very helpful and was in absolutely no way pushy - just very helpful, trying to make sure that all of our questions were answered. Most importantly for me, David did not try to talk me into another vehicle, sticking to the car that brought us there. What also amazed me was how quick the financing process was; it's been many years since the last time I financed a car, and my experience then was long, drawn out, and an S-ton of paperwork. Here, while we still had many forms to fill out and sign, most everything was done on an iPad, and even better, there was a large and comfortable waiting area with food and drinks available. This was very nice to have with an antsy 8 year old tagging along. So far, so good on my new car, it's beautiful and I love it! I will easily recommend McDonald VW & our salesman David Lax to my friends and family.
Silke was an exceptional Sales Consultant to work with. From the very beginning, she made us feel welcome and appreciated. She clearly demonstrated a love of the brand and of the product itself, but at the same time she was not pushy or deceptive in her tactics. She clearly laid out facts about the cars we were looking at, and she worked very hard to get us into the exact car we were looking for. Tanner assisted us with the financing component, and he went above and beyond to work with our specific situation and get us an excellent deal. We really could not have been happier with the service, and we will definitely be recommending and relying on this service center for all our needs moving forward!