Fantastic experience having my brakes fixed. Great communication and explanation of what was being done. Thank you!
Loved our experience so much the first time that we went back for a second purchase. Once again McDonald VW exceeded our expectations!
Best experience ever. Tanner understood what I was looking for. Very quickly he appraised my car and on the same day I placed my deposit on a new car. I knew what I was looking for and Tanner didn't waste my time, contrary, he followed up with me via email, answered all my questions and provided me with a reasonable quote. On the day I picked up my new car, I received exceptional service, in and out in less that 2 hours. Couldn't be happier. Thumps up to this dealership
Timely, communicative and efficient.
Doug found all of the recalls on my car so that i don’t need to come in more times. Doug kept me informed at each step.
McDonald VW always treats me well. They give it to me straight and don’t try to up charge me on a bunch of razzle dazzle. I enjoy the level of service I receive when I go in there.
Scheduled maintenance was great. This is my 7th leased VW and always a pleasant experience at McDonald.
The entire experience was very good. Chris was so helpful and informative, explaining everything on the service. I feel confident that using Chris in the future will be a huge PLUS when I take my vehicle in for service.
Very courteous and helpful. They make recommendations, but are not pushy about requiring them to be done.
Daniel did a great job getting me in same day!
I was able to schedule online easily and Doug took great care of me.
Had a great experience with Chaney at McDonald. It was an easy, no pressure process that left me feeling super happy with my decision!
Doug was awesome to work with, he was very sweet and listened to everything I had to say.
Once again a great experience. I bought a GTI many months ago and now just purchased a Taos Spencer was helpful and great to work with.
Enrico and Chris are awesome!
I have brought my volkswagen cars for scheduled maintenance and service for years and continue to do so as my experience with the service shop is always great. This past visit, Doug took great care of me. He was able to get me in earlier than I expected. He listened and took care of my needs. I always know I have this shop when I need them and they have been terrifically reliable and friendly.
Everything was easy and we were able to get a deal that fit our budget.
Great customer service
Wow- this was by far the best car experience I’ve ever had. Miles listened to what I needed in a vehicle and was patient with my busy schedule. He even offered to bring the car to me for a test drive if I couldn’t make it into the dealership (which is GORGEOUS). The whole team was knowledgeable, friendly, and worked with me to get the deal I was looking for. One of the big things I liked about my previous dealership is the service department and Miles made sure to introduce me to that team so I would ...
Chris did an excellent job taking care of me. He got my car in on short notice and all the work was completed in 1 day.
Fast, convenient, on time, professional customer service
Scheduled maintenance and decided to wait around for it since it was only supposed to be 2 hours, give or take a half hour. It ended ended up taking longer but while I waited I was offered a desk to work at and hot coffee, so it was not wasted time. My car has very low miles and brand new tires, so I was pleased to find that the service team did not try to upsell me on anything, as nothing more was needed. Daniel was pleasant and kept me informed of the vehicle status.
Very helpful and friendly
I have dealt with Doug several times at your dealership and he has always been pleasant, helpful and efficient. As a side note, I was disappointed to learn the hatch on my car only opens with the foot sensor routinely when one of the sales people try. Otherwise, we could only make it open 1/10 times.
Chaney was absolutely fantastic! Had everything ready for me and met me in the parking lot. Was not high-pressure at all which was a fresh of breath air! Got me in and out as quickly as they could, and was a delight to work with.
I just bought a used car at the dealership and am so pleased! My salesman, Dylan Rusch was so helpful and made the process easy and enjoyable. Definitely would recommend this dealership.
The whole experience of buying the car was very personable and pleasant. They answered all of our questions, and continue to take care of us! It was a pleasure getting to know Chris.
Stephen in service took great care of me, I didn’t have to leave my car at the dealership for more than a few hours to get a new tire. He was on top of everything and has made sure there were no continuing issues once I left the dealership. Very happy with McDonald Volkswagen!
I just bought a BMW from McDonald VW in Denver. Dylan was exceptional to deal with, the whole process was smooth and easy. I would absolutely shop there again. Lee
Working with McDonald Volkswagen was a great experience. Everyone I encountered throughout the process was friendly, helpful and knowledgeable. You’re in good hands working with the McDonald team!
I came to Volkswagen with the idea of just looking at the Volkswagen Taos and didn't realize that I would be walking out with that car. I worked with Dylan, and he was very knowledgeable about any and all things Volkswagen, which it was shocking to hear as I was his first car sale. With the amount he knew about the cars that are sold here, you would have never known that. I was told when purchasing my car that once you buy a car from Volkswagen, it is impossible to want to buy any other brand. With the ...
Stephen was very nice. He answered my questions prior to the appointment and kept me updated while my car was in the service department. The service technician gave me a thorough video regarding what he found on my vehicle and things he would recommend. I appreciate the communication.
Great staff. My sales associate Spencer was knowledgeable, efficient and took the time to listen to my needs. Management was also great. Got the deal done quickly and was in and out in no time. Dealership was impeccable and comfortable while getting the deal done. Thanks for making this a great experience.
Great experience, sales was helpful with no pressure and easy process with finance, we felt very confident with our purchase
Antowine was exceptionally good. He was helpful and a joy to be around. A genuinely good person who we really connected with as well as a helpful representative. We'd be happy to do business with him again.
Outstanding work and service. Appreciate the listening in working thru and the support from the team
Chaney was exceptional. He went above and beyond. Our deal was made before we even arrived. We literally just signed and left. These are the reasons that this is my 6th VW. Thank you Chaney, and thank you McDonald VW for having the best deal in a 200 mile range.
Because Chris in service is amazing!
Out of this world service and communication!
Great experience, seamless process and they even gave us these ugly sweaters !!!
My Service Advisor Chris O'Hearn was very helpful. He listened to what I was telling him were the issues with my car, and did everything he could to help resolve them. He kept me informed when he got updates, and overall was just a friendly person. I would have liked for the dealership to have more loaners available, as I was without my vehicle for over a week , and one was not ready for me until 2 days prior to completion on the repairs. Luckily, since I work overnights, I was able to use my wife's car and return ...
Sevan was fantastic and made the entire process enjoyable. I had just visited another car dealership and had a very bad experience. When I walked in to this dealership I was welcomed and helped immediately. I actually felt like they wanted to sell me a car but they were not pushy. They made the process enjoyable.
Doug in service is exceptional, efficient, and knowledgeable.
Very informative on procedure and cost of the service, I have no other comments to get fifteen words.
Doug and Christopher took great car of my car and provided an exceptional customer experience. McDonald has always treated me well. True for Sales, Parts and Service. And the Broadway dealership remodel looks amazing.
Gerimie and Doug were amazing service advisors! You're the priority every single time and that does not go unnoticed. They're so prompt with keeping you in the loop with updates and even giving good estimate times. Strongly recommend both of them!
Awesome service ! Chris did a great job servicing my car
Great job with the maintenance job and customer service
Always helpful to see the video of my vehicle up on the lifts
Stephen did good job and all issues resolved. When I came to pick up car though, the paperwork was nowhere to be found and it took an extra 30 minutes until I got my keys. It was my first day off in a long time, so it was a little frustrating. Not sure what happened, but it was resolved pretty quickly.
I have been coming to this dealership since 2000. I will always come back. Great experience. Thx
He found me an ID4 when they were hard to get. Best car I have ever had. Chris is great!!
Clean easy to see choices of vehicles. I liked the way the McDonald team worked as a unit. Team members were introduced to me so that if I had any concerns I could go to him or her. For example when I couldn’t contact the salesman working with me say it was his day off I was able to contact and ask his team member any qusetions I had.
Christopher was very professional and efficient. He kept me informed and was very helpful. Gorgeous facility. I waited for my service to be completed and was very comfortable. Great experience.
Chris was really wonderful! He was kind, helpful, and kept me informed of any updates while my car was being serviced.
Chris was extremely helpful throughout the whole sales process. I loved taking the car for an extended test drive. Chris was never pushy, and there was no needless back and forth on negotiations. Also Chris has been very supportive and responsive after the sale as well!
They were extremely helpful and got me into my perfect ride! They helped me with the price of the vehicle and made sure it fit within my pay range.
They did an immaculate job were very honest quickly time manner. Doug was amazing. Great experience will continue to bring my car here.
Christopher was very professional and efficient. He ensured my car was repaired timely and he kept me up to date on progress.
The service was good. This questionnaire not so good. I did not deal with anyone in the Sales, Finance or Management departments. Seeing that I was not allowed to submit the response without checking people listed I gave 1 person in each department who I've never met 1 star. For who ever put this questionnaire together and whoever approved it I give 0 stars!
Great people and great experience! Would recommend to anyone. Everything just went smooth for us. Thank you!
Doug squeezed me in same day for a battery replacement this past Saturday while other VW shops couldn't.
No pressure and very courteous. Everything was handled in a timely manner and I was kept informed throughout. Thank you!
I had a great experience - though it was long. My sales person, Chaney Moore, was fantastic to work with. He really listened to what I needed and worked hard to make it work. He was patient and understanding. I appreciate him! He was also great to chat with during the "waiting game." I love my Golf Alltrack!
Kept informed, So far so good with the fox Should of had the car washed automatically not to be asked if I wanted it washed Car should have been vacuumed too but want.
Ethan was great to work with. Kept us in the loop and was honest about the work required and what was important to making our car right.
My new EV vehicle was not charging fully.The diagnostics run by the service dept help determine the issue was with the at home charger installed, not the car itself. This was a relief! The charger was replaced and all is well.
Thanks Chaney for the service. Also a shout out to Enrico. Finally, VW stood by their product 🙂
Chris was very nice and knowledgeable! Thank you so much for taking care of my car!
Repeat customer for over 20 years and I love that I am always treated with respect and kindness every visit! Stephen Guilett, my service advisor, is always consistent with his friendly disposition and efficiency! I also love the video clip from the technician explaining what he did and checking over everything!
Chris O'Hearn was great to work with and my warranty work and tire replacement service was performed well. I appreciated the car being washed and ready for me when I arrived to pick it up.
Stephen was great to work with! Very helpful and knowledgeable. Provided great service and kept me updated
My sales rep was an absolute pleasure to work with, as was the finance department.
We had a great experience working with Spencer and others at McDonald VW! Everyone we spoke with was professional and attentive to us and our needs. Spencer was always available when we reached out. Sam was wonderful in explaining our financing options to us and let us have plenty of time to discuss what worked for us.
Very efficient! Great communication, and explanation of services. They also provided transportation. Doug Brown was highly professional, knowledgable and welcoming. He made the experience easy and comfortable. I would definitely recommend Doug and this dealership!
Excellent service, was greeted promptly by Ethan who kept me well informed as my vehicle was in service. Service time was faster than I expected.
Service representative was professional and informative about my needed and recommended vehicle services. He was patient and respectful of my decision that best fit my situation for prioritizing repairs or services.
What a wonderful experience. I was greeted the minute I walked into the service area with smiles and genuine happy people.
Excellent service from top to bottom. Bought my new vehicle from here a year ago and just had my first year service, every interaction has exceeded my expectations!
First time service visit to McDonald VW. Service advisor Doug Brown was amazing. Got me checked in for my scheduled maintenance, later walking through the technicians recommendations, and making the whole process easy. It was like working with a trusted friend. This will be my only shop going forward. Thanks Doug!
High quality service from a high quality personnel. Will always bring my car back to VW for maintenance.
Tyler and Sam with very helpful and made the process of purchasing my lease quick and simple. They were friendly and professional.
They were prompt, attentive, and accommodating. They texted with updates, and the car was ready sooner than promised.
Patrick and Chaney were 1st rate, top shelf! Great to work with and very accommodating.